Shipping policy

SplashBandit ships every order with a tracked carrier, direct to your door.

Order verification

All orders and payments are subject to verification before shipping. To help fight credit card fraud, orders with incorrect billing information or that need extra verification may be delayed or cancelled.

Processing time

Orders are processed within 1-3 business days. Around major holidays processing can take a little longer. We ship on business days only, not on weekends or public holidays.

Once your order starts processing we can't make changes to it, including address changes. We only ship to the address entered at checkout.

Delivery time

We currently ship to addresses in the United States. Most orders are delivered within 8-15 business days after processing. Delivery times are estimates, not guarantees, and can be longer during the holiday season.

We can't be held responsible for delays outside our control, such as carrier backlogs, holidays, severe weather or other disruptions.

Shipping cost

Standard shipping is free on all orders of $69 or more. Orders under $69 ship for a flat $8.

Tracking

Every order ships with a tracking number. You'll receive a shipping confirmation email with your tracking link as soon as your order leaves our facility. Some carriers take a few days to update tracking. If your order was placed more than 5 business days ago and your tracking still shows no information, contact us.

Priority Christmas Processing

Add Priority Christmas Processing to your order and it's packed and shipped first, ahead of the regular queue.

Lost, stolen or damaged packages

We're not responsible for packages the carrier marks as delivered. If your tracking shows delivered and you haven't received it, please check with neighbors and file a claim with the carrier, and contact us so we can help. If your sprayer arrives damaged, send us a photo within 30 days of delivery and we'll replace it free (see our Refund Policy).

Wrong address

It's your responsibility to make sure your shipping address is correct before placing your order. We start working on orders right away, so once an order has been processed we can't retrieve it for an address change.

Questions

If your order hasn't arrived within the delivery window, contact us through our contact page with your order number and we'll help.